LGBTIQA+ INCLUSION FOR Retail, Hospitality & Fitness
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Keeping Customers Comfortable
Make your business a more welcoming and accepting environment for LGBTIQA+ customers, leading to better customer satisfaction and loyalty.
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You will learn:
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About the different identities and experiences of LGBTIQA+ people
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To develop skills that will help you become a better ally
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To confront assumptions of heteronormativity and to avoid making them
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To avoid making assumptions about gender
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To use inclusive language
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Practical strategies for catering to customers of diverse genders/sexualities and making them feel seen and valued
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Participants will receive a certificate of completion and reference sheet summarising the points covered.
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Who it’s for:
Small business owners, management staff and employees working in the retail, hospitality and fitness industries, and staff from other industries working in customer facing roles.
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Duration: 60 mins
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Training can be run online or in person. Contact us for information on cost and availability.
Let's Talk
Contact us to make a booking or enquire about any of our services.