LGBTIQA+ INCLUSION FOR Retail, Hospitality & Fitness
Keeping Customers Comfortable
Make your business a more welcoming and accepting environment for LGBTIQA+ customers, leading to better customer satisfaction and loyalty.
You will learn:
About the different identities and experiences of LGBTIQA+ people
To develop skills that will help you become a better ally
To confront assumptions of heteronormativity and to avoid making them
To avoid making assumptions about gender
To use inclusive language
Practical strategies for catering to customers of diverse genders/sexualities and making them feel seen and valued
Participants will receive a certificate of completion and reference sheet summarising the points covered.
Who it’s for:
Small business owners, management staff and employees working in the retail, hospitality and fitness industries, and staff from other industries working in customer facing roles.
Duration: 60 mins
Training can be run online or in person. Contact us for information on cost and availability.